Part Time Customer Service Associate I (1204) in Lewisville, TX at Mr. Cooper

Date Posted: 2/9/2018

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

The Customer Service Representative is responsible for fielding in-bound calls from customers or authorized third parties regarding all mortgage origination, closing, and general servicing questions. The position is also responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns.


  • Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.
  • Responsible for prompt and accurate response to customer’s mortgage servicing questions and concerns.
  • Timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations.
  • Resolve mortgage research items by utilizing the servicing system.
  • Assists borrowers with late charge waiver, due date change, and other loan maintenance requests.
  • Process Verifications of Mortgage for both internal and external customer.
  • Input data and verify information as it pertains to processing telephone draft payments.
  • Provide customers with information about company products and services to generate additional revenue through cross-sell/up-sell opportunities.
  • Properly document each customer interaction in the servicing system.
  • Perform loan-related mathematical equations.
  • Perform follow-up and research tasks to ensure problem resolution.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.
  • Must be available to work the following part-time shift:

MON 4pm – 8pm
TUES 4pm – 8pm
THURS 4pm – 8pm
FRI 1pm – 6pm
SAT 9am-2pm


  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. A high school diploma or state accepted equivalency is required.
  • Understanding of federal and state mortgage servicing requirements, standards and servicing processes preferred.
  • Minimum of 1 year experience of mortgage customer service background preferred or customer service experience in a banking or financial services environment considered.

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United States of America

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Mr. Cooper

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