Processing Manager (4754) in Santa Ana, CA at Mr. Cooper

Date Posted: 10/11/2018

Job Snapshot

Job Description



Ready to be a Cooper too? This might just be right up your alley!



MR. COOPER: WHO WE ARE

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

WHAT YOU’LL DO: POSITION OVERVIEW

This position is responsible for managing a Processing Team. This role must manage, motivate, support and develop the team in order to achieve productivity, profitability, quality, efficiency, and customer service goals.

  • Partners with Sales to ensure mortgage applications are originated efficiently so that loans are in compliance with all Company and regulatory requirements, especially as it pertains to processing.
  • Trains, develops, and enhances performance management for a team of Processors, meeting with them on regular basis to ensure open, productive communication.
  • Resolves complex problems and develops solutions on files to assure file transitions to underwriting within timeframe allowed.
  • Reviews files for compliance with underwriting guidelines, and state and federal reporting guidelines.
  • Ensures all suspenses are cleared the first week of the month; offers solutions for suspense related problems.
  • Ensures monthly balancing accounts and troubleshooting reports are complete; assures all losses are reflected accurately.
  • Maintains reporting for management review each month; maintains any and all other tracking reports for follow-ups.
  • Carries out management of policies, procedures, processes, losses, timelines, balancing, etc.

WHO YOU ARE: EXPERIENCE & SKILLS REQUIREMENTS

  • Bachelor’s degree or equivalent related work experience is a requirement of the position.
  • 5 years of recent residential mortgage servicing experience as a team manager/supervisor.
  • Must demonstrate the ability to train, motivate and develop a team.
  • Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of the job.


Job Requisition ID:

4754

Job Category:

Originations

Primary Location City:

Santa Ana

Primary Location Region:

California

Primary Location Postal Code:

92705

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Irvine

Additional Posting Location(s):

Alternate Requisition:

No