Product Manager (3946) in Dallas, TX at Mr. Cooper

Date Posted: 7/24/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/24/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



Role Description
We are looking for a Business Analyst who can jump into the mobile team and make an impact quickly. The Business Analyst can expect to be a subject matter expert for the product’s various stakeholders, manage customer feedback, monitor usage trends, and test releases. We hope you'll join us!
Responsibilities
●    Write stories and help keep the product backlog in logical work groupings and sequences based on business priority
●    Manage feedback from app users to inform the development process
●    Validate and test new features and app versions to support a continuous release process
●    Monitor production issues and escalate accordingly to see the issue through to resolution
●    Maintain regular reporting of key metrics
●    Work with engineering to implement, document, validate, and monitor our logging and metrics
Qualifications & Requirements
●    Bachelor’s degree from an accredited college or university
●    Preferred: 3+ years of customer support experience in mortgage servicing, mortgage originations or similar financial services
●    Passion for great customer service and mobile apps
●    Interest in data and using metrics to make product decisions
●    You are a self-starter: You drive projects with minimal guidance and focus on high impact work
●    Strong communicator: You effectively synthesize, visualize, and communicate your ideas to others
●    You are a critical thinker: You are thoughtful, self-aware, and use available evidence to make decisions
●    You work effectively with teammates and win credibility quickly



Job Requisition ID:

3946

Job Category:

Marketing & Communications

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Corporate

Additional Posting Location(s):


Alternate Requisition:

No