QA Auditor II (3684) in Lewisville, TX at Mr. Cooper

Date Posted: 7/27/2018

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.


  • Complete periodic testing plans related to Loss Analysis identified break points
  • Prepare reporting to summarize test results, ratings, and/or process patterns and practices
  • Evaluate new processes for loss risk exposure
  • Analyze and report deficiencies, defects, and performance gaps
  • Provide guidance or technical supervision to less experienced staff, as required
  • Identify opportunities for conversion of testing from manual to leverage automation
  • Responsible for recording capturing, analyzing and storing visual evidence related evaluation criteria
  • Learn the platform & eventually become a Subject Matter Expert in the areas of: Loan Servicing & Accounting Management System (LSAMS), Core Logic, Lereta, Asurint, LPS Desktop, LPS Invoice Management, VALERI, YARDI/P260, HomeTracker, VendorScape, ETC
  • Support in researching root cause analysis on observed operational breaks
  • Communicate results of reviews to internal business partners
  • Prepare reports and presentations for use by department management and business leaders
  • Executes special projects, as required.


  • Ability to review high volumes of process test cases
  • Ability to follow testing script requirements without deviating or creating inconsistencies
  • Discretion of when to seek assistance or escalate issues where testing criteria appear illogical
  • Integrity to objectively evaluate and report on process effectiveness
  • Ability to understand application workflows and test process
  • Strong analytical capacity, organizational skills, critical thinking and problem-solving abilities
  • Strong written and verbal communication skills
  • Ability to prioritize tasks and execute on multiple workstreams across diverse subject areas


  • Bachelor's degree with major course work in a discipline related to position requirements preferred
  • Equivalent job experience that demonstrates the ability to perform the essential functions of this job may be considered
  • 2-5 years of experience working with servicing, operational risk, or compliance within the mortgage industry
  • Strong skills with Microsoft Programs: Excel, PowerPoint, Word
  • Ability to operate independently and self-manage workload to ensure required testing volume is achieved
  • Basic knowledge of SQL Server Management Studio (SSMS) preferred, not required

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United States of America

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Mr. Cooper

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