Resolution Associate I (2019) in Irving, TX at Champion Mortgage

Date Posted: 2/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Essential Job Functions

  • Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.
  • Responsible for prompt and accurate response to Reverse Mortgage servicing questions and concerns.
  • Input data and verify information as it pertains to processing telephone draft payments.
  • Properly document each customer interaction in the servicing system.
  • Discuss both income and expenses with customers or authorized third parties to determine appropriate foreclosure prevention options within applicable investor and regulatory guidelines.
  • Perform loan-related mathematical calculations.
  • Adhere to scheduling guidelines to ensure proper phone coverage.
  • Maintain a strong quality assurance approach with every phone call
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.

Education/Experience Requirements

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of the job.
  • Minimum of 1 year experience of mortgage customer service background or customer service experience in a banking or financial services environment preferred.
  • Understanding of federal and state mortgage servicing requirements, standards and servicing processes preferred.

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Primary Location Country:

United States of America

Posting Organization:

Champion Mortgage

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