Resolution Associate I - Reverse (2934) in Chandler, AZ at Mr. Cooper

Date Posted: 5/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chandler, AZ
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/22/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



The Reverse Resolution Specialist is responsible for conducting sensitive customer discussions upon death to educate heirs regarding liquidation options including selling, paying off and deeding the property to Nationstar Mortgage.

ESSENTIAL JOB FUNCTIONS

1.Compares and evaluates possible customer servicer solutions, and decides which to recommend to customers to best meet their needs and circumstances.

2.Responsible for prompt and accurate response to Reverse Mortgage servicing questions and concerns.

3.Input data and verify information as it pertains to processing telephone draft payments.

4.Properly document each customer interaction in the servicing system.

5.Discuss both income and expenses with customers or authorized third parties to determine appropriate foreclosure prevention options within applicable investor and regulatory guidelines.

6.Perform loan-related mathematical equations.

7.Adhere to scheduling guidelines to ensure proper phone coverage.

8.Maintain a strong quality assurance approach with every phone call

9.Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.

10.Other duties as assigned.



FUNCTIONAL JOB COMPETENCIES

•Composure/Empathy

•Learning Agility

•Adaptable

•Professional Communication


EDUCATION / EXPERIENCE

What level of education or specialized training is required to perform the job?


A high school diploma or state accepted equivalency is required

•Minimum of 1 year experience of mortgage customer service background or customer service experience in a banking or financial services environment preferred.

Understanding of federal and state mortgage servicing requirements, standards and servicing processes preferred.



Job Requisition ID:

2934

Job Category:

Servicing

Primary Location City:

Chandler

Primary Location Region:

Arizona

Primary Location Postal Code:

85286

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Servicing

Additional Posting Location(s):


Alternate Requisition:

No

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