Resolution Associate I - Reverse (4721) in Irving, TX at Champion Mortgage

Date Posted: 10/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!


The Reverse Resolution Specialist conducts outbound telephone collections work to recoup taxes, insurance and home owner association expenses. The Reverse Resolution Specialist is responsible for creating re-payment plans to collect these funds.

The Reverse Resolution Specialist validates loan required occupancy status verbally and in written form in compliance with mortgage industry regulations. The Reverse Resolution Specialist validates property damage repairs upon notification of insurance claims.

The Reverse Resolution Specialist is responsible for conducting sensitive customer discussions upon death to educate heirs regarding liquidation options including selling, paying off and deeding the property to Nationstar Mortgage.


1.Compares and evaluates possible customer servicer solutions, and decides which to recommend to customers to best meet their needs and circumstances.

2.Responsible for prompt and accurate response to Reverse Mortgage servicing questions and concerns.

3.Input data and verify information as it pertains to processing telephone draft payments.

4.Properly document each customer interaction in the servicing system.

5.Discuss both income and expenses with customers or authorized third parties to determine appropriate foreclosure prevention options within applicable investor and regulatory guidelines.

6.Perform loan-related mathematical equations.

7.Adhere to scheduling guidelines to ensure proper phone coverage.

8.Maintain a strong quality assurance approach with every phone call

9.Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.

10.Other duties as assigned.



•Learning Agility


•Professional Communication


What level of education or specialized training is required to perform the job?

•Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of the job.

•Minimum of 1 year experience of mortgage customer service background or customer service experience in a banking or financial services environment preferred.

•Understanding of federal and state mortgage servicing requirements, standards and servicing processes preferred.

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Primary Location Country:

United States of America

Posting Organization:

Champion Mortgage

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