Senior Business Operations Analyst (2984) in Irving, TX at Mr. Cooper

Date Posted: 5/29/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!


  • Coordinate and execute on projects and reports with business partners, IT, vendors and senior management
  • Map out current processes, identify disconnects and re-engineer processes to gain efficiencies
  • Develop ad hoc reports to help the business understand current operational performance
  • Pull data and perform second-level operational analysis to determine opportunities to optimize effectiveness and efficiency
  • Work with Senior Operations Management to understand data and analysis, allowing them to make suggested improvements based on recommendations
  • Utilize tools, such as Visio, Excel, Access, Sequel Management Studio and CMS reports to mine data and present solutions in an organized, professional way
  • Coordinate with other analysts to put proper reporting metrics in place to measure quality and productivity results
  • Clearly communicate analytical results to senior operations management
  • Perform ad hoc analysis for operations to help them understand their business better


  • Education & Professional Experience: Bachelor's degree and typically requires a minimum of 5 years of related work experience. Mortgage and/or Financial Services experience a plus.
  • Leadership/Hierarchy:  Operates effectively under minimal supervision. Effectively builds strong relationships across multiple business areas. Participates in and supports strategic initiatives; ability to train new or existing staff when necessary. Capable of supporting strategic initiatives. Provides training and quality control support to team members. Always takes the initiative to add value to work and the organization; takes action above and beyond the basic requirements of the job. Forges a new direction; owns the change process and consistently challenges the status quo with great ideas. Creates an environment that encourages innovation & reasonable risk-taking.
  • Level of Decision Making: Demonstrates the ability to direct the work of others. Understands the business and uses information to make cost-effective decisions; capable of making independent decisions using available information. Shows insight into the root-causes of problems and generates a range of solutions and courses of action; may lead projects potentially involving other departments. Highly collaborative and requires minimal coaching from his/her leader to get the job done.
  • Individual/Customer Impact: Decisions and actions drive success of project team, department, business line and/or client. Scope of work frequently impacts and influences other business units and processes. Builds customer-centric solutions that go beyond customer expectations. Demonstrates a strong sense of ownership and commitment to achieving results. Demonstrate exceptional customer service and support skills with "can do" attitude. Goes to extraordinary lengths to deliver on customer experience.
  • Communication:  Possesses confident, articulate, and professional speaking ability. Known to craft concise, structured written correspondence that effectively incorporates a clear objective. Driven to offer helpful suggestions to complex problems. Excellent presentation skills. Dedicates time to recognize others’ contributions.
  • Technical Proficiency:  Demonstrate advanced proficiency in all Microsoft applications and software necessary for job function. Capable of problem-solving using technical software or applications. Strong emphasis on data analytics.

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United States of America

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Mr. Cooper

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