Senior Business Systems Analyst/PM (3180) in Coppell, TX at Mr. Cooper

Date Posted: 6/18/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

We are here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Job Description:

The role is a hybrid of business systems analysis and project management.   The role of the mortgage servicing PM/BA is to work closely with the business units and IT staff to capture, manage and communicate project-related information to key stakeholders including executive and IT leadership teams. This role provides project leadership, coordination and oversight for all IT led projects across the department. Projects vary depending size, complexity and scope and will require flexibility and adoptability tailored to each project. The position requires day to day coordination with project leads, both business and technical, to ensure that tasks are being completed on-time and on-budget. The PM/BA acts as the liaison between the development team and the various business units and users to facilitate the delivery of business applications for customers. The PM/BA will also coordinate communicating and updating key stakeholders, Business and IT, in the articulation of accurate, comprehensive requirements thereby allowing subsequent project phases (analysis, design, development, testing and deployment) to operate smoothly. This role requires a balanced blend of applying project management and business analysis skills.

 Roles & Responsibilities:

  • Support the mortgage servicing business in the development of initial requests for IT services through the IT intake process. Work with the business to ensure that project requirements are met through the delivery of projects during the project execution and the closedown phases. 
  • Able to lead multiple small/medium projects using a blend of project management and systems analyst skills. Lead feasibility and requirements meetings to obtain business and functional requirements.
  • Assess situations and document them with limited supervision. Determine necessary technical documents and ensure completion. Develop use cases and process flows and ensure documentation conforms to standards. Ensure that issues are identified, tracked, reported on and resolved in a timely manner during the requirements gathering process.
  • Provide input, clarify questions, and review technical specifications, business processes, and We’re recommendation to ensure technical design meets documented business objectives. Have thorough understanding of technical solution design and resulting process changes – focusing on requirements and testing concepts. Ensures requirements traceability throughout software development life cycle.
  • Develop project release notes communicating intended system changes to Release Management and business organizations.


  • Excellent verbal and written communication skills
  • Strong sense of ownership and accountability
  • Ability to organize and drive change verification across multiple teams
  • Planning and organizing skills
  • Strong track record of becoming functional subject matter expert on business platforms, preferably in the mortgage domain
  • Interpersonal skills
  • Multi-tasking skills
  • Prior experience in mapping and defining optimized business

Core Requirements:

  • Bachelor’s degree required.
  • Project certifications preferred
  • Prefer prior technology, project management and business analysis experience within the mortgage space
  • Minimum five years of professional experience

Job Requisition ID:


Job Category:

Information Technology

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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