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Software Support Specialist (5396) in Appleton, WI at Xome

Date Posted: 3/4/2019

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

  • Courteously, professionally and pleasantly field and respond (verbal and written) to email, voice or chat inquiries regarding the proper use of the LenderX software system, as well as supplemental product lines
  • Track interactions in the proper system as instructed within expectations outlined to provide superior facts, details and reference
  • Advocacy for our clients’ accounts, our business and our software through monitoring, analyzing and developing relationships with our clients to stay one step ahead
  • Ongoing software learning through guided and self-motivated training as features and changes emerge for LenderX and related product lines
  • Proactive thinking, detailed reviewing of the software, cases and client/user feedback and sharing of innovative ideas to move the products ahead
  • Collaboration on projects, improving processes and documents of resource as team need and manager assigned
  • Maintaining a positive attitude, open mind and effective communication with our client users, peers and management


  • High School diploma or GED equivalent
  • 2 years call center experience

Job Requisition ID:


Job Category:

Information Technology

Primary Location City:

No City

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Primary Location Country:

United States of America

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