Software support Specialist- AMS (4811) in Appleton, WI at Xome

Date Posted: 10/9/2018

Job Snapshot

Job Description



Ready to be a Cooper too? This might just be right up your alley!



  • Courteously, professionally and pleasantly field and respond (verbal and written) to email, voice or chat inquiries regarding the proper use of the LenderX software system, as well as supplemental product lines
  • Track interactions in the proper system as instructed within expectations outlined to provide superior facts, details and reference
  • Advocacy for our clients’ accounts, our business and our software through monitoring, analyzing and developing relationships with our clients to stay one step ahead
  • Ongoing software learning through guided and self-motivated training as features and changes emerge for LenderX and related product lines
  • Proactive thinking, detailed reviewing of the software, cases and client/user feedback and sharing of innovative ideas to move the products ahead
  • Collaboration on projects, improving processes and documents of resource as team need and manager assigned
  • Maintaining a positive attitude, open mind and effective communication with our client users, peers and management

Required:

  • High School diploma or GED equivalent
  • 2 years call center experience


Job Requisition ID:

4811

Job Category:

Information Technology

Primary Location City:

No City

Primary Location Region:

Wisconsin

Primary Location Postal Code:

54912

Primary Location Country:

United States of America

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):

Alternate Requisition:

No