Special Loans Associate II (2228) in Irving, TX at Mr. Cooper

Date Posted: 4/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!


  • Responsible for performing loan level audits (ARM, Payment Option ARM, HELOC, SCRA, and Balloon), vendor oversight, and highly visible consumer group audits findings.
  • Review of acquisition loan data from prior servicers.  This review entails working with business units to find data gaps/illogical errors, request updates to data fields, and post board review.
  • Investor guideline management
  • Extraction and analysis of data from LSAMS, Access and/or relational databases with demonstrated ability to perform analysis, decipher, trend and effectively report data gathered through technology.
  • Research and resolution of escalated or complex issues.
  • Assist training of staff to implement process changes.
  • Performs root cause analysis on various projects and/or processes within the department and executes solid process improvement solutions.
  • May have direct meetings/relationships with varying levels of staff management to accomplish Special Loans initiatives which may include cross-departmental projects.
  • Backup for Senior Associate and Manager as a point of contact for system, IT, and Compliance related projects. Responsible for reporting to senior management
  • Provides training, guidance and backup to Associate I team members
  • Supports Senior Associate and Manager in order to administer quality control for Associate I members
  • Support Senior Associate and Manager in order to provide specifications, test scenarios and verification of data as it related to IT or Compliance related projects


  • Good written, verbal, interpersonal, presentation skills.
  • A customer driven approach and good customer management skills
  • Ability to work autonomously and under pressure
  • Ability to multi-task, be highly organized, and work independently
  • Ability to identify problems and apply creative solutions


  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Advanced/Proficient knowledge of MS Windows operating system.  Advanced/Proficient knowledge of MS Excel, Access, relationsal databases, Word and VISIO is expected. Ability to perform  technology coding such as SQL, is preferred.
  • Knowledge of loan servicing operations
  • LPS/LSAMS experience preferred.
  • Minimum 2 years Data Operations, Loan Servicing, Remittance Experience or Real Estate Lending experience in an Special Loans enivonrment within Mortgage or Financial Services.
  • 2 + years as a Loan Administration Analyst in a Special Loans capacity is preferred.

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United States of America

Posting Organization:

Mr. Cooper

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