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Sr Business Operations Analyst (4926) in Littleton, CO at Mr. Cooper

Date Posted: 12/14/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Under strict deadlines, this position is responsible for ensuring all sale transfers, as well as interim transfers are processed on the SBO system  This position is also responsible for setting up all investor sale records and servicer purchase records relating to all new securitizations and transfers.  Duties include completing complex research on issues relating to loan sales, interim servicer transfers, servicer billings, cash reconciliations, complex reporting discrepancies and complex servicer inquiries.  The Sr. Business Operations Analyst plays a key role in leading projects, interfacing with servicers, resolving escalated cash issues relating to transfers, training other analysts, and assisting other departments as needed.  This role will often work directly with the VP of Master Servicing Operations to ensure that all escalated issues are resolved timely  


Describe the essential functions for which the Job is accountable.  Essential Functions are those which are specific and unique to this position and when removed changes the nature of the job itself. 

Process all new loan sales on SBO 2000 Master Servicing system Process transfers from interim servicers to permanent servicers on the SBO 2000 Master Servicing system. Set up all new servicer purchase records and investor sales records for both new securitizations, as well as interim transfers on the SBO 2000 Master Servicing system. Act as a liaison between interim servicer and permanent servicer to ensure all transfers are handled timely and advances settlements are completed without issue. Manage and develop reports or processes by data mining/querying SQL; DB2: Oracle, SBO and other databases and provide the analysis necessary in order to measure performance Identify areas in need of improvement; measure the effective operation of processes within each department and provide information necessary for the operation of the Master Servicing Department Complete research on complex issues relating to servicer reporting, servicer transfers, cash settlement issues and servicer inquiries. Research and correct complex servicing errors or discrepancies within established timeframes and ensure accurate information is sent to the trust and investors. Act as liaison between the investor and the servicer to answer all investor’s inquiries relating to monthly reporting. Assigned subject matter expert on multiple department policy and procedures.  Maintain and update policy and procedures based on latest industry requirements. Train new and existing staff members on procedures, techniques and regulatory requirements. General knowledge of multiple departments within Master Servicing.  May be assigned to assist other departments should the need arise. May perform other related duties or ad hoc projects within the scope of responsibilities.


Job Competencies are an additional component to defining a job that addresses how we do things.  Just as every job requires specific job skills and job knowledge that are unique to the job, different jobs require specific job competencies that you must have in order to do the job successfully.

  • Integrity and Trust:  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Communication:  Excellent verbal and written communication skills that are used in dealings with both internal and external business partners.
  • Investor Service and Client Focus:  Understands who the customer is including servicers, investors, and individuals from various internal departments.   Takes time to listen and understand the needs of each and looks for ways to resolve issues and offers solutions to problems.
  • Planning and Organizing:   Gives suggestions on how to improve process(es) and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly. Works with other business units in order to implement process improvements. Escalates issues based on established procedures
  • Judgment:   Maintains positive approach to resolution of issues is considered trustworthy by both peers and management team, carefully evaluates impact of own actions to Company, investors, employees, and self, confirms course of action with management team regarding high visibility or sensitive issues.
  • Cooperation:   Willingly adds value to team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining other’s dignity. Works with management to build a strong cohesive team environment where every individual is valued.
  • Initiative:   Moves quickly from receiving information to decisive action, continuously seeks ways to contribute to the success of the team and company overall.  Uses failures/mistakes as opportunities to lean and correct, anticipates issues and moves to resolve them.
  • Accountability:  Takes ownership of ones accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.


What level of education or specialized training is required to perform the job?

Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job. 

List any special certifications, licenses, and/or knowledge requirements for this job:

Read, write, interpret and apply policies & procedures related to servicer balancing

Thorough knowledge of SBO2000 Master Servicing System or comparable knowledge of primary servicing system

Thorough knowledge of diverse remittance and reporting methods and the impact on the department

Thorough knowledge of loan transfers on the SBO 2000 Master Servicing system

Basic Skills – Microsoft Word

Advanced Skills – 10 Key, Microsoft Access, Microsoft Excel, Oral Communication Skills, Research, Programming Languages (SQL & VBA), Project Management, Statistical Analysis, Written Communication Skills

How many years of directly related job experience are required to be qualified to enter the job?

Minimum 5 years professional level experience utilizing technical expertise and/or solid knowledge base and skill sets to process significantly important work.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed; may require walking, primarily on a level surface, throughout the day;  reaching above shoulder heights, below the waist or lifting as required to file documents or store materials; proper lifting techniques required; may include lifting up to 25 pounds for files or paper.

Note any additional physical requirements for the job (e.g. heavy lifting requirements).

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Primary Location City:

Highlands Ranch

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

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