Sr. Field Services Associate (2251) in Lewisville, TX at Xome

Date Posted: 3/1/2018

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!


Property Preservation Specialists responsibilities include but are not limited to identifying and escalating evidence of possible and existing code violations, review and organize photographic results of preservation work completed by external vendors, contacting city and county officials and vendors in order to portray a complete representation of the condition of the property, documentation of completion dates and any property status information that pertains to the safety, security, and maintenance of neighborhood standards. Other duties will be assigned on an individual basis at manager discretion.

Required Knowledge, Skills, and Abilities

MS Office, internet and web applications, typing 30WPM, phone etiquette

Job Requirements

  • Ability to prioritize and manage work flow to meet departmental deadlines
  • Ability to work accurately at fast pace to meet daily quotas
  • Excellent communication skills, verbal and written
  • Ability to resolve problematic situations as well as negotiate prices.
  • Take and provide constructive criticism and provide positive feedback
  • Able to identify client’s perspective and assess situations to formulate 
  • appropriate actions to satisfy client requirements
  • Reliable/Responsible individual with consistent attendance
  • Ability to distinguish between clients and their individual requirements
  • Ability to distinguish between loan types and their individual requirements
  • Ability to contact vendors for all information needed to complete photo doc and bid.
  • Manage and/or Coordinate work assignments through our nationwide network of independent contractors
  • Monitor assigning queue to ensure inspection and property preservation work is completed per agreed timelines
  • Read, retain, and communicate complex instructions and procedures
  • Negotiate prices before and while contractor is dispatched onsite
  • Ensure all work is completed in compliance with client SLAs and/or company policy
  • Perform self-auditing functions that organize your day for optimal work flow and reporting
  • Provide updates, notations, and contact contractors when requested by inquiring managers and production representatives
  • Capable of understanding BPO, Appraisals, Inspections and Maintenance processes and procedures.
  • Other duties as assigned on an individual basis at manager’s discretion.

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit for extended periods of time, type, and reach to answer a telephone. The employee is occasionally required to stand and walk. Vision abilities required by this job include close vision to view computer monitor.

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United States of America

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