Sr Principal Business Process Design (3453) in Lewisville, TX at Mr. Cooper

Date Posted: 7/18/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!


The primary objective of the role is to lead and implements a wide variety of business improvement initiatives to enhance effectiveness and profitability of the organization.  This will include ensuring process improvements, productivity improvements and cost reductions.  This position is committed to continuous improvement through the management of data, the leveraging of technology, and the redesign of processes, leading to the most efficient and effective work processes that are repeatable and sustainable across the organization.


  • Leadership of high priority, large to medium-sized cross-functional projects (often numerous concurrent projects), often with high complexity and impact, per the agreed schedule with minimal support.
  • Assesses business problems and opportunities and recommends best course of action (i.e. strategic and tactical).
  • Work with management team to identify, define and prioritize portfolio of projects to ensure work aligns with strategic goals.
  • Utilizes structured, disciplined, and data-oriented process to identify root cause and solve problems.
  • Skilled at value-stream mapping, process and data analysis as well as Voice of Customer techniques.  
  • Identifies and gathers business process metrics, voice of customer, voice of business, policy/procedure impacts.
  • Define and obtain the necessary data, and then calculate the impact of project improvements on Operating metrics.  Assesses and executes on data, analysis, and implementation of solutions and tracking results.  Skilled with creating balanced scorecards and performance management techniques.
  • Maintain appropriate documentation including project charter, progress updates, and final reports to capture and communicate learnings to enable best practice replication.
  • Effectively communicate progress to operational leadership. Create executive level presentations for internal or external use as applicable to communicate project and portfolio status and plans.
  • Promote LSS, by example, when interacting with all business resources and when leading LSS projects. Be a LSS process expert.


  • Expert knowledge of Business Process Management, Change Management and Business Process Re-engineering (7+ years in transformation roles)
  • Strong Change Management Skills (7+ years in transformational roles). Can clearly lead change successfully and is process disciplined. Is driven and persistent. Proven track record of driving effective change at all levels of the organization.
  • Consulting experience (desirable)
  • A high school diploma or state accepted equivalency is required. Graduation from a 4-year college or university with major course work in a related discipline is preferred.


  • Master’s Degree (desirable)
  • Project Management Professional (PMP)
  • Scaled Agile Coach (from a reputable institution)
  • Lean Six Sigma Black Belt (from a reputable institution)


  • Strong knowledge of Scaled Agile
  • Strong Microsoft Visio Skills
  • Strong Microsoft Office Skills (Excel, PowerPoint, Word, Outlook)
  • Good knowledge of Project Management, Software Development and Software Management applications


  • Strong interpersonal and leadership skills (without direct authority of others).
  • Strong written and verbal communications skills with the ability to cultivate support, lead change and drive acceptance at all levels of the organization, up to and including the Executive level.
  • Team player and collaborative working style to implement change.
  • Self-driven, self-managed, energetic, passionate and motivated with the ability to work independently to deliver results.
  • Strategic, disciplined and organized with the able to establish and manage goal delivery.
  • Strong coaching, mentoring and facilitation skills.
  • Innovative and creative thinking.

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United States of America

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Mr. Cooper

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