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Sr. Product BA (3946) in Dallas, TX at Mr. Cooper

Date Posted: 1/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Role Description
We are looking for a Business Analyst who can jump into the Web team and make an impact quickly. The Business Analyst can expect to be a subject matter expert for the product’s various stakeholders, manage customer feedback, monitor usage trends, and test releases. We hope you'll join us!

●    Write stories and help keep the product backlog in logical work groupings and sequences based on business priority
●    Manage feedback from app users to inform the development process
●    Validate and test new features and app versions to support a continuous release process
●    Monitor production issues and escalate accordingly to see the issue through to resolution
●    Maintain regular reporting of key metrics
●    Work with engineering to implement, document, validate, and monitor our logging and metrics

Qualifications & Requirements
●    Bachelor’s degree from an accredited college or university
●    Preferred: 3+ years of customer support experience in mortgage servicing, mortgage originations or similar financial services
●    Passion for great customer service and mobile apps
●    Interest in data and using metrics to make product decisions
●    You are a self-starter: You drive projects with minimal guidance and focus on high impact work
●    Strong communicator: You effectively synthesize, visualize, and communicate your ideas to others
●    You are a critical thinker: You are thoughtful, self-aware, and use available evidence to make decisions
●    You work effectively with teammates and win credibility quickly

Job Requisition ID:


Job Category:

Marketing & Communications

Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:


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Alternate Requisition: