Sr Quality Assurance (Issues Management) (3259) in Lewisville, TX at Mr. Cooper

Date Posted: 7/21/2018

Job Snapshot

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Job Description

Ready to be a Cooper too? This might just be right up your alley!

The Sr. Quality Assurance position is responsible for leveraging subject matter knowledge of standard mortgage operations, internal processes and protocols, and federal regulations to ensure effective implementation of Mr. Cooper’s governance, risk and compliance programs.  The Sr. Quality Assurance is responsible for partnering with various lines of business, Legal, Risk, and Compliance teams to implement a testing program that will identify and report concerns. Additional responsibilities will include facilitating the Issues Management and Change of Law process for Veripro and hosting regular meetings with Veripro management team  to discuss identified risks, finding statuses and change alerts.


  • Develop and manage the implementation of operations and governance requirements for key control activities to ensure compliance with regulatory, legal, corporate and business unit policies and procedures.
  • Complete periodic and annual compliance test plans and maintenance of compliance risk assessments.
  • Review loans for quality assurance, compliance, policy adherence and risk.
  • Analyze and report deficiencies, defects, and performance gaps.
  • Assess adequacy of internal controls, documentation, process and procedures intended to ensure compliant operations.
  • Prepare reporting to summarize test results, ratings, and/or process patterns and practices.
  • Communicate results of reviews to internal business partners.
  • Evaluate new policies and procedures for operations and control impacts and governance, risk and compliance standards.
  • Design and create technical specification documentation including architecture diagrams, process flows and other information or processes needed to describe requirements system changes for development, Quality Assurance and other internal business partners.
  • Provide advice, guidance, and insight to business partners on emerging compliance issues.
  • Study and review business processes in designated business units and examine documentation and workflow.
  • Where required by internal policies or external agencies, develop documentation of business processes and safeguards.
  • Assist the business units with the design and implementation of policies and procedures to support legislative or regulatory changes.
  • Collaborate with business partners to develop training, test plans or reporting to ensure understanding of legislative and regulatory requirements.
  • Provide guidance or technical supervision to less experienced staff, as required.
  • Design, develop and manage project plans, revising needs to meet changing requirements, as needed.
  • Ensures consistency of Issues Management processes, level of detail and quality, and testing and reporting methodology enterprise-wide 
  • Responsible for identifying and assessing operational risk and impact and determining effective policies to manage risk using applicable regulatory and investor requirements
  • Coordinates with Operations Risk and Controls teams within each line of business to ensure that build-out and ongoing operation of platform is consistent with best practices
  • Evaluates and improves risk management controls and processes
  • Other duties as assigned


  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job
  • 3 to 5 years related mortgage or financial services experience
  • Prefer Bachelor’s Degree
  • Experience with process mapping methodologies
  • Proficiency with the Microsoft Office Suite
  • Preferred Knowledge of Veripro

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United States of America

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Mr. Cooper

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