Suspense Rep ll (2339) in Irving, TX at Mr. Cooper

Date Posted: 5/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

Essential Job Functions

  • Completes suspense file reviews on 12 – 15 file reviews per day.
  • Validates information  received (documents & data) meets program guidelines & requirements
  • Runs compliance check tool to ensure loans meet compliance & regulatory requirements
  • Properly documents Loan Origination System (LOS) with results of suspense file review to include notation of issues and suspense conditions satisfied or “repended” with explanation as to why client submitted documentation is not sufficient to clear the suspense condition(s).
  • Interacts with clients and internal sales staff on complex or unique issues and problems to effectively resolve.
  • Reviews Suspense Condition documentation in a timely manner consistent with established SLAs.
  • Escalates loans to higher authority levels for suspense condition review as needed.
  • Maintains excellent client satisfaction scores by completing high quality file reviews within industry leading turn times.
  • Provides loan status updates to client and internal sales force.

Education/Experience Requirements

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred.  Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • 3 years experience in auditing and purchasing mortgage loans preferably in a correspondent environment or underwriting, closing, post closing, government insuring, due diligence or quality control role. 
  • Strong verbal and written communication skills
  • Thorough knowledge or Agency Policies, MI policies and all products
  • Processing and/or underwriting background is also desired, along with experience in a correspondent or wholesale environment
  • Must possess in-depth knowledge of all mortgage loan documentation including DU/LP results and their required credit and property related documentation, HUD-1 review, escrow set up, closing/legal documents and state and federal regulatory disclosures
  • Strict attention to detail & accuracy required
  • Well versed and knowledgeable of applicable purchase guidelines (company, agency, regulatory) as well as applicable workflow process and policies / procedures.

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Dallas

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