Team Lead (3274) in Chennai at Xome

Date Posted: 8/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chennai
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/26/2018

Job Description



Ready to be a Cooper too? This might just be right up your alley!



Experience:

5 – 8 years’ of rich experience in Operations role, preferably into Mortgage operations

Responsibilities

  • To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the Stakeholder.
  • To be able to co-ordinate effectively with the floor leads for management of the overall team quality.
  • To be able to pitch in to the teams production as per situational demand.
  • To take regular team huddle/meet to identify any communication gap/ process update requirements.
  • To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated.
  • To formulate plans/ practices that enables the team to maximize their output in terms of productivity and accuracy.
  • To positively respond to peak work volume/ pressure situations and have a motivating influence on the team.
  • To track the process for workflow, tracking team performance, deployment of resources and capacity planning.
  • To identify and mentor/coach non-performers in the team.
  • Effectively manage shift operations
  • Manage outage, absenteeism planning.
  • Enage frontline with performance discussions on a 1x1 basis
  • Document behavior as applicable, as outlined in the Disciplinary process
  • Develop job knowledge through hands-on approach
  • Assist Operations manager with daily MIS, daily target management and service delivery

KRAs

  • Ensure TAT %
  • Team capacity utilization
  • Maximize Team Efficiency
  • Accuracy

Skills/Competencies Require

  • Minimum of 2 years of Team Handling experience
  • Handled at least a team size of 10 to 15 members
  • US Mortgage domain experience is good-to-have, not mandatory
  • Excellent verbal and written Communication
  • Good analytical skills
  • Must have worked and have the willingness to work in night shifts
  • Flexibility to work in any shift, based on business requirements


Job Requisition ID:

3274

Job Category:

India Business Operations

Primary Location City:

Chennai

Primary Location Region:

Tamil Nadu

Primary Location Postal Code:

600089

Primary Location Country:

India

Posting Organization:

Xome

Line of Business:

Xome

Additional Posting Location(s):


Alternate Requisition:

No

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