Title Curative Manager (3498) in Coraopolis, PA at Xome

Date Posted: 7/28/2018

Job Snapshot

Job Description

Ready to be a Cooper too? This might just be right up your alley!

    • Review Daily Work in Progress and Clear to Close reports to identify transactions that are outside of the SLA and address appropriately to resolve.
    • Manage daily production output of Title Curative team members and coach or counsel team members that may be falling short of expectations.
    • Manage domestic and offshore production via business process outsourcing (BPO) vendors.
    • Instill quality auditing within the team to ensure that transactions are being "cleared to close" within the standards and requirements of Title365.
    • Ensure that training documentation is regularly updated based on any recent statutory, regulatory or Underwriter changes. Hold training courses as needed with the team based on any changes.
    • Ensure all departmental processes and procedures are documented and adhered to by Title Curative team members.
    • Be proactive in addressing potential client escalations and respond to any client inquiries timely and professionally. .
    • Be responsible in handling non-public information (NPI) about borrowers, and protect the confidentiality of borrower information, in accordance with company policies and procedures.
    • Respond timely to questions from team members and team leaders in regards to title curative matters.

    • Escalate appropriate risk related items to senior leadership or the transactional Title Insurance Underwriter.
    • Work with the Title Production or Tax Departments to resolve issues.
    • Review and approve time cards.

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United States of America

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