VP Change Management (3646) in Irving, TX at Mr. Cooper

Date Posted: 7/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

VP of Change Management is responsible for the overall change management process within Originations.  This includes initiating, staffing, executing, timeline accountability, and closing projects brought to the Originations Change Council. The VP will work closely with their leadership, the business, IT, and Finance to scope and derive the cost benefit of each project. The VP will also track and report on the status and success of projects via internally generated compliance and control reports.

Roles & Responsibilities:

Execution Oversight - Drives the adoption and implementation of project and program management methodology. In coordination with business unit, leads the development of end to end project and program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities. Will drive organizational development activities that drive efficiencies within the matrix organization. Projects will involve assessment of department activities, department deliverable, reporting functions and data analytics.

Project Intake & Resource Allocation - Collaborates with business unit leaders and key functional leaders to develop business case/CBA for all new project requests.  Documents the appropriate staffing levels for project completion from all appropriate resources. Internally staffs approved projects with the right project manager. Communicates status of the program portfolio to all stakeholders in business units.

Project and Change Implementation - Oversees the implementation and changes required for policies and procedures. This team  is responsible for creation, revision and effective communication of all origination policies and procedures.

  • Work closely with Business Partners in Operations, Information Technology, Corporate and Others to execute on the objectives of our Project portfolio.
  • Monitor, review and manage intake of all new project requests by developing business case/CBA and working with IT on estimates for each request
  • Manage and run Originations Change Council
  • Contribute to the development of the Project Management team by effectively coaching, training and improving communications
  • Enable the teams execution of strategic initiatives and establish action plans to anticipate roadblock’s
  • Work with internal clients to understand their needs and assess business processes and workflows
  • Staff projects with the right project managers
  • Coordinate among multiple functional areas to deliver solutions on time and on budget
  • Assist day-to-day operational aspects of project and scope
  • Minimize risk and formulate contingency plans
  • Resolve and/or escalate issues in a timely fashion
  • Participate in the analysis, design, training, testing, implementation and support of targeted solutions
  • Develop and distribute documentation to the user community as needed
  • Facilitate ad hoc analysis and reporting
  • Maintain and publish status reporting to track progress in achieving plan goals and objectives
  • Aid in the administration of management routines to review plan progress with company leadership
  • Complete special assignments necessary to support business strategy
  • Manage and coordinate line of business projects/programs
  • Develop and track key metrics to monitor and track project progress
  • Manage changes to project scope, schedule and cost to minimize issues and slippage
  • Develop and evolve policies, procedures and routines utilized within the LOB PMO in support of efficient and effective Program management
  • Perform other related duties as required and assigned

Core Requirements:

  • 12+ years in analyst/project management role
  • Financial services or mortgage banking required
  • Bachelor’s degree required; Graduate degree preferred
  • Excellent verbal and written communication, teamwork, and relationship-building skills
  • Strong analytical, organizational and project management skills
  • Demonstrate ability to advance multiple priority assignments concurrently and within established deadlines
  • Strong people leadership skills with a track record of effectively managing employee performance and development is essential. 
  • Stay current on project management best practices and provide expertise
  • Strong communication skills with the ability to interact with all levels of staff. Speak and write clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings
  • Knowledge of Agile methodology
  • Experience with Encompass
  • PMP Preferred

Job Requisition ID:


Job Category:


Primary Location City:


Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Dallas

Additional Posting Location(s):

Alternate Requisition: